Privacy Policy

1. Information We Collect

ActiveCool Ltd collects information you provide directly to us, such as when you:

• Request a quote or consultation
• Contact us through our website forms
• Subscribe to our newsletter
• Communicate with us via email or phone

Types of Information Collected:

• Personal Information: Name, email address, phone number, company name, job title
• Project Information: Property details, HVAC requirements, project specifications
• Technical Information: IP address, browser type, device information

2. How We Use Your Information

We use the information we collect to:

• Provide HVAC services, facilities management, and maintenance
• Respond to your inquiries and provide customer support
• Send you service updates, quotes, and technical information
• Improve our services and website functionality
• Comply with legal obligations and industry regulations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service Providers: Trusted partners who assist in our operations (e.g., equipment suppliers, subcontractors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection procedures

5. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and website functionality
• Provide relevant content and services

You can control cookie settings through your browser preferences.

6. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your personal data
• Restriction: Request limitation of processing

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain service records for warranty and maintenance purposes

Typically, we retain customer data for 7 years after the completion of services, in accordance with UK business regulations.

8. Third-Party Services

Our website may integrate with third-party services:

• Google reCAPTCHA: For form security and spam protection
• Analytics Services: To understand website usage
• Email Services: For communication and newsletters

These services have their own privacy policies and terms of use.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

11. Contact Information