Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of ActiveCool Ltd's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

2. About ActiveCool Ltd

ActiveCool Ltd is a UK-based company specializing in:

• HVAC (Heating, Ventilation, and Air Conditioning) systems
• Facilities management services
• Fire and security systems
• Emergency response services
• Maintenance and support contracts
• Building management systems

We are registered in England and Wales. Company registration details available upon request.

3. Services Provided

3.1 HVAC Services

• System design, installation, and commissioning
• Maintenance and repair services
• Energy efficiency assessments
• Compliance certifications and inspections

3.2 Facilities Management

• Comprehensive building management
• Planned preventive maintenance
• Emergency response and call-out services
• Compliance monitoring and reporting

3.3 Additional Services

• Fire safety systems and maintenance
• Security system installation and monitoring
• Building automation and smart controls
• Energy management solutions

4. Service Agreements

4.1 Quotations and Estimates

• All quotations are valid for 30 days unless otherwise specified
• Prices are subject to change based on site conditions and material costs
• Final costs may vary if additional work is required

4.2 Acceptance of Work

• Work commences upon signed agreement and deposit payment
• Changes to scope of work must be agreed in writing
• Additional work will be charged at current rates

4.3 Payment Terms

• Payment terms are typically 30 days from invoice date
• Late payment charges may apply as per agreed terms
• Deposits may be required for large projects
• Final payment due upon satisfactory completion

5. Customer Responsibilities

As our customer, you agree to:

• Provide accurate information about your requirements
• Ensure safe access to work areas
• Obtain necessary permits and permissions
• Provide utilities (power, water) as required
• Remove or protect valuable items in work areas
• Comply with health and safety requirements
• Make timely payments as agreed

6. Warranties and Guarantees

6.1 Workmanship Warranty

• We provide a 12-month warranty on workmanship
• Warranty covers defects in installation and workmanship
• Excludes normal wear and tear, misuse, or damage

6.2 Equipment Warranty

• Equipment warranties are provided by manufacturers
• We assist with warranty claims and service
• Extended warranties may be available

6.3 Maintenance Contracts

• Annual maintenance contracts include preventive care
• Priority response for contract customers
• Discounted rates for additional services

7. Health and Safety

ActiveCool Ltd is committed to maintaining the highest safety standards:

• All technicians are fully trained and certified
• We carry comprehensive public liability insurance
• Risk assessments conducted for all projects
• Compliance with UK health and safety regulations
• Regular safety training and equipment updates

8. Limitation of Liability

8.1 Maximum Liability

Our total liability for any claim is limited to the value of the specific service contract or project, except where prohibited by law.

8.2 Excluded Damages

We are not liable for:

• Consequential or indirect losses
• Business interruption or lost profits
• Data loss or corruption
• Third-party claims (except as covered by insurance)

8.3 Time Limits

Claims must be notified within 30 days of discovery and formal claims within 12 months.

9. Emergency Services

9.1 Call-Out Services

• 24/7 emergency response available
• Response times vary by location and service level
• Emergency rates apply outside normal hours
• Priority given to life-safety issues

9.2 Emergency Response

• We prioritize health and safety emergencies
• Temporary solutions may be provided initially
• Full repairs scheduled during normal hours
• Additional charges apply for emergency services

10. Compliance and Regulations

All work is performed in compliance with:

• UK Building Regulations
• British Standards (BS) and European Norms (EN)
• Health and Safety Executive (HSE) requirements
• Environmental regulations
• Industry-specific standards (F-Gas, CIBSE, etc.)
• Local authority requirements

11. Intellectual Property

• All designs and technical solutions remain our intellectual property
• Customer receives right to use installed systems
• Third-party software and equipment subject to respective licenses
• Our company name and branding are protected trademarks

12. Data Protection and Privacy

We are committed to protecting your personal information:

• Data processing complies with UK GDPR
• Personal information used only for service delivery
• Third-party sharing limited to service requirements
• Data retention policies applied consistently

Please refer to our Privacy Policy for detailed information.

13. Termination

13.1 By Customer

• Services may be terminated with written notice
• Payment due for work completed
• Cancellation charges may apply

13.2 By ActiveCool Ltd

• We may terminate for non-payment
• Unsafe working conditions may require suspension
• Breach of agreement terms

14. Dispute Resolution

14.1 Informal Resolution

We encourage direct communication to resolve any issues quickly and amicably.

14.2 Formal Complaints

• Written complaints will be acknowledged within 5 business days
• Investigation and response within 20 business days
• Escalation process available if needed

14.3 Legal Jurisdiction

These terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be:

• Posted on our website with the updated date
• Communicated to existing customers
• Applied to new agreements immediately
• Applied to existing contracts upon renewal

16. Contact Information